Refund Policy
Last updated
Thank you for subscribing to Xenon.
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds. The following terms are applicable for any products that You purchased with Us.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Refund Policy:
- Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Merlin Fuchs, Alte Str. 5, 04229 Leipzig, Germany.
- Goods refer to the items offered for sale on the Service, including subscription plans and add-ons.
- Orders mean a request by You to purchase Goods from Us.
- Service refers to the Website and the Discord bot operated by the Company.
- Website refers to Xenon, accessible from https://app.xenon.bot
- You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Your Refund Rights
The deadline for requesting a refund is 14 days from the date on which you have made the payment.
In order to exercise Your right to a refund, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by email: contact@xenon.bot
We ask You to provide a reason for your refund request so we can improve our service and prevent future issues.
We will reimburse You no later than 14 days from the day on which you have requested the refund. Payments for the Service are handled by Paddle as Merchant of Record, so the reimbursement is issued by Paddle on Our instruction. It uses the same means of payment as You used for the Order, which may be subject to fees depending on the payment provider.
Cancelling a Subscription
You can cancel a subscription at any time. Payments are handled by Paddle, so cancellations run through Paddle: use the link in the receipt email Paddle sent You after Your purchase, or write to Us at contact@xenon.bot and We will cancel it for You.
Cancelling stops future renewals; access to paid features remains until the end of the billing period You already paid for. Cancellation on its own does not trigger a refund — request one as described above if You are within the 14 day window.
Contact Us
If you have any questions about our Refund Policy, please contact us by email: contact@xenon.bot